Last updated: September 5, 2026
VizDive sells digital credit packs. This policy explains when we can refund an order and how to reach a real person.
You can request a refund within 14 days of purchase if no credits from that order have been used. If a technical error caused a duplicate charge or prevented delivery, contact us and we will investigate regardless of usage.
Email service@vizdive.com from the purchase email and include your Shopify order number, the email on your VizDive account, and a short description of the issue. We may ask for reasonable details to locate the transaction; never send card numbers or security codes.
Approved refunds are sent back through the original payment method. Processing time depends on your bank or payment provider. When a refund is approved after credits were granted, the corresponding unused credit balance is revoked.
We may decline requests involving fraud, abuse, policy violations, or credits that have already been consumed, except where applicable law requires otherwise. Nothing in this policy limits your mandatory consumer rights.